Sunday, January 16, 2022

ICT Governance Syllabus

Hery Purnama 081223344506 is trainer for training ICT governance.

Syllabus : ICT Governance






Whether you are a manager in a leadership positions, an ICT professional or you are looking to get a foothold in the ICT sector, this course will adequately equip you to understand and navigate the diverse approaches of ICT Governance.

This course will cover key topics including: decision-rights and decision domains of ICT Governance, a widely-used ICT Governance matrix, how top performing firms govern their ICT, key ICT Governance capabilities, and an overview of ICT governance frameworks.



·        How to navigate the world of digital governance

·        Understand essential ICT governance approaches and how they are designed and implemented

·        What ICT governance is and how it relates to corporate governance, ICT management and organizational coordination

·        How top performing firms govern their ICT

·        The ICT Governance tools and methods to navigate a transforming business landscape

·        Analyse how organizations govern their ICT assets using an ICT Governance matrix

·        Learn about the three types of ICT Governance capabilities

·        Learn about ICT Governance Frameworks , their principles, components, and benefits



·        Basic familiarity with ICT


Duration : 5 Days


Module 1

·        Executive’s View of ICT

·        Definition and Purpose of ICT Governance

·        ICT Governance Assessment Maturity Model

·        Integrated ICT Governance Framework and Roadmap

·        Key Governance Roles, Responsibilities and Accountability

·        ICT Governance Decision Rights

·        Demand Management

·        Balanced Score Card for Business and ICT

·        Prerequisites for Creating a Successful ICT Governance Program

·        Future State of ICT Governance – A Blueprint Concept


Module 2

·        Foundations of ICT Governance

·        Why Do Organizations Need an ICT/Business Governance Policy and Process

·        Value propositions from Best-in-Class Companies on Governance

·        Key ICT Resources and Functions to be Managed

·        Three Critical Pillars of ICT Governance – Organization/People, Process and Technology

·        Results of Ineffective ICT Governance

·        Steps in Making ICT Governance Real

·        A Generic Governance Process Improvement Model

·        A First Step – Understand Current Maturity of ICT Governance


Module 3          

·        Integrated ICT Governance Framework and Roadmap

·        Benefits of Using an Integrated ICT Governance Framework

·        Integrated ICT Governance Framework and Roadmap

·        Select Examples of Current and Emerging Business/ICT Strategy and Governance Best Practice Reference Models, Frameworks and Standards


Module 4

·        Business/ICT Alignment Excellence

·        The Board’s Role in Driving Business/ ICT Alignment

·        Principles of Aligning ICT to the Business More Effectively

·        Business and ICT Plan Integration Flow

·        Business and ICT Strategy Development Framework and Outline

·        ICT/Business Alignment & Portfolio Management Triangle

·        The Five Stages of ICT Investment (Portfolio) Management Maturity

·        ICT Engagement (Relationship) Model


Module 5          

·        Program/Project Management (PM) Excellence

·        Value Propositions of PM from Leading Organizations

·        Principle for Achieving Excellence in Program/Project Management

·        PM Maturity Model

·        Linking ICT/Business Plans to PM and Beyond

·        PM Life Cycle Phases, Components and Key Templates

·        ICT Demand Management Gate Process Flow and Select Decision Criteria

·        Fast Track versus Complex PM Initiatives (Scalable and Flexible Process)

·        PM Governance and Escalation Framework

·        PM Key Metrics – Mandatory and Discretionary

·        The Roles of the Program Management Office (PMO)


Module 6          

·        ICT Service Management and Delivery (ITSMD) Excellence

·        Principles for Achieving ICT Service Management and Delivery Excellence

·        Benefits of ICT Service Management and Delivery

·        What is ITIL and Why is ITIL Different?

·        ITIL Framework and an Overview of the Twelve Process Areas of ITIL (e.g. configuration mgt., asset/financial mgt., incident mgt., problem mgt., change mgt., release mgt., service level mgt., capacity mgt., service continuity mgt., capacity, mgt, etc.)

·        Steps in Making ITIL Real

·        ICT Service management and Delivery Assessment Maturity Model

·        Conducting a ITSMD Health Check

·        Select ITSMD Metrics


Module 7          

·        Outsourcing and Vendor Management Excellence

·        The ICT Balancing Dilemma

·        The Outsourcing Decision-Making Scorecard

·        Major Outsourcing Trends, Issues and Challenges

·        Differences Between Domestic and Off Shore Deals

·        Empowering Executives to Outsourcing

·        Vendor Selection Process Flow

·        Key Vendor Evaluation Criteria

·        Key Governance Roles, Processes and KPIs

·        Summary Steps in Vendor/Outsourcing Selection, Contract Negotiations and Management


Module 8          

·        Performance Management, Management Controls and Risk Management

·        Principles for Achieving Performance Management Excellence

·        What Key Performance Indicators Should Be Tracked?

·        Linking Critical Success Factors to Key Performance Indicators

·        Governance Calendar and Balanced Scorecard

·        Select Examples of KPIs in Support of ICT Governance Components

·        Key ICT Management Controls

·        Risk Assessment, Management and Mitigation


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